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Effective 21 September 2026. ResolveRight Pty Ltd (ABN 35 702 220 880; ACN 702 220 880) operates ResolveRight. Privacy enquiries and complaints can be sent to resolveright@outlook.com.

What we collect. The Free Check is designed to process the dispute description in your browser rather than save it to a ResolveRight account. If you create an account or use paid features, we may collect your email address, authentication records, purchase/subscription status, saved consumer cases and dated updates, Business profile details, workspace membership and invitations, assignments, internal notes, templates, and technical/security records such as IP address, device/browser and request logs generated by service providers. We ask you not to provide passwords, full payment-card numbers, health information or other sensitive information in dispute descriptions or notes.

Why we collect and use it. We use information to create and secure accounts, provide and improve requested features, link purchases and subscriptions, operate Business workspaces, respond to support/privacy requests, prevent misuse, maintain security, meet legal obligations and keep necessary business records. We do not sell personal information. We do not use dispute content for targeted advertising.

Who receives it. We use service providers to operate ResolveRight, including Supabase for authentication and cloud database services, Stripe for checkout, billing and payment records, and hosting/infrastructure providers for delivery and security. Business workspace information is visible to authorised workspace members according to their role. We may also disclose information where required or authorised by law, to protect legal rights or security, or with your consent.

Location and overseas processing. ResolveRight's primary Supabase database is hosted in Sydney, Australia. Supabase and its subprocessors may process limited service, authentication, support or operational data in other countries. Stripe's Australian services involve Stripe Payments Australia Pty Ltd and may also involve Stripe entities and subprocessors overseas, including in Ireland and the United States and, depending on the service used, other countries where Stripe operates. Hosting and security providers may process technical request data in Australia, the United States and other service locations. We take reasonable steps appropriate to the circumstances when using providers that handle personal information overseas.

Security and retention. We use access controls, authenticated accounts, role-based Business workspace permissions, encrypted transport and reputable cloud/payment providers. No online service can promise absolute security. We retain personal information only while reasonably needed for the purposes above or where law, fraud prevention, accounting, dispute handling or security requires retention, then take reasonable steps to delete or de-identify it. Provider backups and legally required payment records may persist for their applicable retention periods.

Access, correction and deletion. You may request access to or correction of personal information we hold by emailing resolveright@outlook.com. Signed-in users can also request account deletion in the Account section. A paid Plus or Business subscription must first be made non-billable through Manage billing so deleting an account does not leave billing active. We may retain information that we are legally required or reasonably entitled to retain.

Privacy complaints. Email resolveright@outlook.com with enough detail for us to investigate. We will acknowledge and respond within a reasonable period. If the Privacy Act 1988 (Cth) applies to ResolveRight and you are not satisfied with our response, you may be able to complain to the Office of the Australian Information Commissioner.

Automated assistance. ResolveRight uses rules and structured automated assistance to organise information, generate editable correspondence and suggest possible next steps. It does not make binding decisions about your legal rights or eligibility. Review outputs before acting on them. From 10 December 2026, additional Australian privacy transparency rules may apply to certain significant automated decisions; ResolveRight will review its practices against those requirements before that date.

Children. ResolveRight accounts and paid services are intended for people aged 18 or older. We do not knowingly offer accounts to children. The public Free Check is general information and should be used by a child only with appropriate parent, guardian or trusted-adult support.

Updates. We may update this Policy when services, providers or laws change. Material changes will be published here with a revised effective date. This policy is intended to operate consistently with applicable Australian privacy law and does not reduce any rights that cannot lawfully be excluded.

Effective 21 September 2026. These Terms form an agreement between you and ResolveRight Pty Ltd (ABN 35 702 220 880; ACN 702 220 880). By creating an account, purchasing a product or using a paid service, you agree to these Terms. You must be at least 18 years old to create an account or purchase a paid service.

What ResolveRight provides. ResolveRight provides general consumer and business dispute-navigation information, case-management tools and editable correspondence. ResolveRight is not a law firm and does not provide legal, financial or other professional advice. Outputs are based on information supplied by users and may be incomplete or unsuitable for a particular matter. We do not guarantee a result, regulator acceptance, recovery, response time or dispute outcome. You remain responsible for checking facts, dates, contracts, legal rights, limitation periods, regulator requirements and correspondence before acting or sending anything.

High-risk matters. Do not rely on ResolveRight for court or tribunal deadlines, criminal matters, debt enforcement, bankruptcy, family or domestic violence, emergencies, serious medical/safety matters or any matter where delay could materially affect rights. Obtain appropriate professional, emergency or specialist assistance.

Prices and subscriptions. Prices displayed are in Australian dollars. The Resolution Pack is AUD $14.95 as a once-off purchase. Plus is AUD $19.95 per month and Business is AUD $299 per month. Plus and Business automatically renew monthly and the applicable monthly price is charged until cancelled. There is no fixed minimum subscription term. Eligible subscribers can cancel through Manage billing. Unless Australian Consumer Law requires otherwise, cancellation stops future renewal and access continues until the end of the current paid billing period.

Australian Consumer Law and refunds. Nothing in these Terms excludes, restricts or modifies any consumer guarantee, remedy or other right that cannot lawfully be excluded under the Australian Consumer Law. If a ResolveRight service has a major failure or otherwise fails to meet an applicable consumer guarantee, you may be entitled to a cancellation, refund or other remedy provided by law. ResolveRight is not required to provide a refund merely because you changed your mind after receiving the service, but any voluntary refund decision operates in addition to your statutory rights. Contact resolveright@outlook.com for support, cancellation or refund enquiries.

Accounts and acceptable use. Keep account credentials secure and provide accurate information. Do not misuse ResolveRight, attempt unauthorised access, interfere with security, upload or enter unlawful material, impersonate another person, or use the service to harass, threaten, deceive or infringe another person's rights. You must have authority to provide personal information about other people and should minimise third-party personal information wherever possible.

Business workspaces. Business owners control workspace membership and must only invite people authorised to access workspace information. Authorised members may see shared cases, assignments, internal notes and templates according to their role. The Business customer is responsible for its users, lawful handling of customer/supplier information and deciding what information is appropriate to place in the workspace.

Availability and changes. We may maintain, improve, secure or change the service. We will not use a unilateral-change term to remove rights already accrued or avoid obligations imposed by law. If a material change adversely affects an active paid subscription, we will provide reasonable notice where practicable and any rights required by law remain available.

Suspension and termination. We may suspend or restrict access where reasonably necessary to address security, fraud, unlawful use, serious breach of these Terms or risks to other users or the service. We will act reasonably in the circumstances. You may stop using ResolveRight at any time and may cancel an eligible subscription through Manage billing.

Liability. To the maximum extent permitted by law, ResolveRight is not responsible for loss caused by a user's inaccurate information, failure to check an output, missed external deadline, third-party conduct or use outside the stated scope. This clause does not exclude or limit liability or remedies that cannot lawfully be excluded or limited, including applicable rights under the Australian Consumer Law.

Privacy. Our Privacy Policy explains how personal information is handled. Payments are processed by Stripe-hosted checkout; ResolveRight does not store full card details.

Governing law and complaints. These Terms are governed by the laws applicable in Queensland, Australia, subject to any mandatory law that applies where you live or acquire the service. Nothing here prevents you from using a regulator, tribunal, court or dispute-resolution right available under law. Contact resolveright@outlook.com first if you have a service complaint so we can try to resolve it.

Changes to these Terms. We may update these Terms prospectively when the service or law changes. Material changes will be published with a revised effective date and, where required, notified to affected users. Changes do not remove rights already accrued or rights that cannot lawfully be excluded.